A monthly box of top quality goods for dogs - delivered to your door

From £18.95 per month & free delivery in UK

Terms and Conditions

These terms and conditions regulate the business relationship between you 'the customer' and "Woof-Box" and its employees. By using the Woof-Box Website in any way, or by buying from Woof-Box, you agree to be bound by these terms.

Woof Box, of Storrs Grange Barn, Storrs, Stannington, Sheffield, S6 6GY  agrees with 'the Customer' that these terms and conditions apply to all supplies of Goods/Products & Services by Woof-Box to any customer. They prevail over any terms proposed by you.

By accessing, browsing or using this Site, you acknowledge that you have read and agreed to be bound by these Terms of Use. If you do not agree to these Terms, you should not use or access this Site. Woof-Box reserves the right to revise these Terms at any time, but will not change these Terms in relation to orders which have been placed and acknowledged by Woof-Box before the change is made. You are encouraged to review these Terms each time you use the Site because your use of the Site after the posting of changes will constitute your acceptance of the changes. By agreeing to these Terms it also constitutes your agreement to the site Privacy Policy which is incorporated herein.

Use of the Site

You may use the Site only for your own non-commercial personal use and in compliance with these Terms. You may not otherwise copy, modify, or distribute the contents of this Site without the express written permission of Woof-Box. You may not modify, publish, transmit, participate in the transfer or sell, create derivative works from, or in any way exploit, any of the content, in whole or in part, found on the Site.

Registration and Passwords

In order to access certain services on the Site, you will be required to provide specific information. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorised use under such access codes or passwords. To understand how Woof-Box uses information collected from you, please read our Privacy Policy. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. Woof-Box needs this information to provide you with Goods/Products & Services.


The Site is available to registered users who are 18 years and older (a "Member"). Woof-Box reserves the right to revoke your membership for any reason at any time including as a result of a violation of these Terms or the Privacy Policy, without notice. Where Woof-Box revokes your membership, this will not affect current orders which Woof-Box has acknowledged unless we revoke as a result of your breach of these Terms or the Privacy Policy or any other guidelines or rules, in which case Woof-Box may terminate all existing orders and will not be obliged to make any refund. In event that we revoke your subscription membership, you will be reimbursed any subscription fees on a pro rata basis. Membership is void where prohibited by law.

Orders and Contracts

Box subscriptions may be ordered by clicking on the box or subscription you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to Woof-Box by clicking the "Submit Order" button on the checkout page. Orders cannot be varied after they have been submitted uness you have ordered a customised box, in which case you can log into your account and alter your category selections at any time. You can cancel at any time. Please see 'cancellation policy' below. The date the order is submitted will be the 'commencement date' of the agreement period between Woof-Box and you.

Your order constitutes an offer to Woof-Box to buy a box subscription or products/Goods and services. All orders are subject to acceptance by Woof-Box. Woof-Box is not obliged to accept your order and may, at its discretion, decline to accept an order.

By purchasing a month to month subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods at the original subscription rate. You can cancel your subscription at any time. For multiple month subscriptions (3 & 6 months), your subscription will be renewed after your then-current term expires. If you cancel your subscription other than as a result of a material breach by Woof-Box of these Terms, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. This agreement shall last until all obligations under it have been mutually fulfilled ("the Agreement Period").

You recognise, though, that occasionally because of problems sourcing stock from Woof-Box's suppliers or for other reasons beyond Woof-Box's control it is possible that orders may be dispatched later than the usual dispatch date of the 14th of the month.

Woof-Box reserves the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy.

Price and Payment

In the event the price had increased or decreased from the price which appeared on Woof-Box Website at the time you placed an order, but the order had not been despatched Woof-Box shall not send your order until you have confirmed that you wish to be provided with the order at the new price.

Consumer rights & cancellation policy

You may cancel an order and receive a refund at any time within seven (7) days of the 'commencement date'. In this case, you will be entitled to a refund of the price paid for the Goods or Products in accordance with the Woof-Box refunds policy (see below).

Each box subscription including the whole term of such is for these purposes treated as a single order, for the avoidance of doubt you may only cancel a box subscription and receive a refund within seven (7) days of making payment. You may cancel any subscription at any time, but only when you do so within the initial seven (7) day period you shall be entitled to a refund (as required by the UK Distance Selling Regulations legislation).

To cancel an order in this way, you must log into your account and cancel your subscription. Alternatively, you can inform Woof-Box by email, giving us your name, address and order reference and we will process the cancellation for you. You must also return any Products/Goods to Woof-Box within 14 days of notifying us of the cancellation, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products/Goods while they are in your possession. If you fail to comply with this obligation, Woof-Box may have a right to claim the cost of any deterioration from you, together with any administration/handling charges.

Woof-Box refund policy: if you cancel an order within the seven (7)days cooling-off period (see above), Woof-Box will process the refund due to you as soon as possible and, in any case, within 30 days of the cancellation day OR if products/Goods have been dispatched to you, Woof-Box will process the refund within thirty days of receipt and acceptance by Woof-Box of the returned products/goods. Woof-Box will refund the price of the product in full. However, you will be responsible for the cost of returning any items to Woof-Box. Woof-Box will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Product Information

Woof-Box strives to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. Woof-Box does not guarantee that all products described on our Site will be available. Popular products can be requested and will be sent subject to availability.


Woof-Box will accept returns if there is a defect in the Goods/Products, or Woof-Box have agreed in correspondence that you may return them. Defective Goods/Products must be returned to us as soon as any defect is discovered and within fourteen days of receipt by you. So far as possible, Goods/Products should be returned: with both Goods/Products and all packaging as far as possible in their original condition; securely wrapped; including our delivery slip; at your risk and cost. A replacement product will be sent to you, or a refund at Woof-Box's discretion.


Woof-box is not responsible if you cannot access the Site properly or at all because your ISP connection, the Internet generally or your browser software is inadequate or functioning badly, or if your ISP suspends or terminates their service to you, or because of any other event outside Woof-Box's control. If you cannot access the Site properly or at all because any of these reasons, Woof-Box will not refund any money you have paid or compensate you in any other way.

Where the Site contains links to other websites and third party products or services, these links are provided for your information only. Woof-Box is not responsible for the content of these websites or products or services.

Limitation of Liability

Woof-Box is not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods/Products.
Nothing in these Terms is intended for the benefit of any third parties and the provisions of the Contracts (Right of Third Parties) Act 1999 are expressly excluded.

Woof-Box's liability under this contract is limited to the maximum extent permitted by law, to the value of the Goods/Products and/or services you have purchased.

Notwithstanding this, nothing in these Terms will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation; © for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or (d) any other liability that cannot by law be excluded or limited.


If any part of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms.

Waiver; Remedies; Variations, Entire Agreement

The failure of Woof-Box to partially or fully exercise any rights or the waiver of Woof-Box of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by Woof-Box or be deemed a waiver by Woof-Box of any subsequent breach by you of the same or any other term of these Terms. The rights and remedies of Woof-Box under these Terms and any other applicable agreement between you and Woof-Box shall be cumulative, and the exercise of any such right or remedy shall not limit Woof-Box's right to exercise any other right or remedy. These Terms may not be varied except with Woof-Box express written consent. These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of your use of the Site and any order. We are required by law to advise you that contracts may be concluded in English only and that no public filing requirements apply.

Governing Law

The operation of our site and Contracts for the purchase of Goods/Products? through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Should you have any questions regarding these Terms you may contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.