Gifts and Subscriptions for Dogs!

Frequently Asked Questions

Got a question about Woofbox dog subscription boxes or gift boxes? You’ll find answers to the most common questions about orders, subscriptions, delivery, treats, toys and gifting below.

General Questions

Woofbox is a UK‑based dog subscription and gift box service delivering hand‑picked toys and treats for dogs across the UK and Channel Islands.

We offer monthly subscription boxes and one‑off gift boxes so you can spoil your own dog or send a present to another special pup.

Our boxes are designed for most dogs, from playful puppies to adult dogs, and we have a dedicated Puppy Subscription Box and Dog Toy Subscription Box for different needs.

Yes, we offer a range of one‑off gift boxes including dog birthday gifts, puppy gifts, welcome home gifts and Christmas presents.

Subscriptions

We offer a Month‑to‑Month Subscription, a 4‑Month Subscription, a 12‑Month Subscription, a Puppy Subscription Box and a Dog Toy Subscription Box, so you can choose the plan that best fits your dog and your budget.

Your first subscription payment will be taken on the 7th of the upcoming month. Future payments are then taken automatically on 7th of each month, until you cancel your subscription. If you opt for an Eager Beagle Box, this is treated as separate from your subscription, and is charged at checkout.

Yes, you can cancel your subscription by emailing us before your next billing date. For 4‑month and 12‑month plans, cancellations take effect at the end of the current term.

Yes, if you need to take a break, please email us before your next billing date (7th). See our T&C’s page for full details. 

Yes, we can change your subscription plan to any of our other plans at any time. Just drop us an email and we’ll talk you through the options.

Yes, our subscriptions auto‑renew so your dog doesn’t miss a box. Fixed‑length plans (such as 4‑Month or 12‑Month) renew on the same schedule unless you cancel before your renewal date.

Orders, Delivery and Returns

Subscription boxes include free UK delivery. One‑off gift boxes have a small delivery charge that’s clearly shown at checkout, and you can choose between different Royal Mail options with our fastest delivery being Royal Mail Tracked 24.

We deliver across the UK and Channel Islands. We use Royal Mail for our deliveries, so if you have a postie, we can deliver to you!

All subscription boxes are dispatched on (or very close to) 14th of every month. We aim to dispatch all gift boxes on the same day, or next working day, as ordered. Most deliveries arrive within 1-3 days (depending on service selected) via Royal Mail. 

Your first subscription box will be sent out on the 14th of the month. If you have ordered an Eager Beagle Box to tide you over, it will be sent out within 48 hours of your order and should be with you within a few days of ordering. This will then be followed by the first box of your subscription plan sent around the 14th of the upcoming month.

Subscription boxes are sent once a month on, or very close to, 14th. You’ll normally receive your box around 16th of every month.

For gift boxes, if you choose RM Tracked24 at checkout, you’ll receive a tracking number once your order has been dispatched. You can use this on the Royal Mail website to follow your parcel’s progress.

For orders sent via RM Tracked 24 go to the Royal Mail website and use the tracking number provided. For all other orders, please allow 5 working days before contacting us and we’ll investigate and arrange a replacement where appropriate.

If anything in your box arrives damaged, missing or not as expected, please email woof@woof-box.co.uk with your order details and a photo if possible, and we’ll work to put it right as quickly as we can.

Because our boxes include edible treats, returns are limited for safety reasons. If there’s a problem with your order or an item arrives damaged, please contact us so we can put things right. You’ll find full details on our Shipping and Returns page.

Treats, Toys & Safety

We source all treats and chews exclusively from the UK or EU, and we never include rawhide or food made far away.

We carefully select products from trusted suppliers so you can feel confident about what your dog is eating. We review ingredient lists and choose treats that are suitable for a wide range of dogs.

If your dog has allergies or sensitivities, please let us know when you order or by email. We’ll do our best to tailor your box, for example by avoiding certain proteins or ingredients where possible.

Yes. Our Puppy Subscription Box and puppy gift boxes are curated with age‑appropriate treats and puppy-friendly toys for younger dogs.

Every dog is different and play styles can vary, so we can’t guarantee how long a toy will last or if your dog will love a certain treat. If you have a problem with a particular item, please get in touch and we’ll see what we can do to help.

We always aim to include toys and treats with a total RRP higher than the price you pay for each box, and our customers tell us they find the whole service great value for money, while keeping those happy tails wagging.

Gifting and Special Occasions

Yes, you can send any of our gift boxes directly to the recipient by entering their address at checkout. We don’t include pricing inside the box.

Yes, you can add a gift message to many of our boxes at checkout. We’ll hand-write your message inside the box on a special notecard so the recipient knows who the present is from.

Yes, you can choose from Dog Birthday Gifts, Puppy Gifts, Dog Gifts, Welcome Home Gifts and Christmas Presents in our Dog Presents section.

Yes, we are happy to hold delivery of your order for up to 3 months! Just let us know via email prior to ordering so we can confirm dispatch dates.

Accounts, Offers and Woofclub

You can check out as a guest, but creating an account makes it easier to manage your subscriptions, update your details and view past orders.

Yes, if you create or log into your account you can view your orders and subscription details, and change your billing and delivery address. For changes to your plan and any other queries contact us by email.

You can update your information by logging into your account. If you need any help or can’t access your account, email us and we’ll update your details for you.

Save 10% on your first dog gift box order (excluding Monthly Subscription Boxes, Xmas Boxes & Sale Items) when you sign up to the Woofclub.

The Woofclub is our online community where you can access occasional offers, news and dog‑related content. We don’t spam, and you can unsubscribe from our email newsletter at any time.

Contact and Support

If you have any questions or concerns about your order, subscription, delivery or products, please email woof@woof-box.co.uk and we’ll be happy to help.

Yes, you can also find us on Facebook, Instagram and TikTok @Woofboxuk if you prefer to send us a message there.

Any unanswered questions, please email woof@woof-box.co.uk

How the eager beagle box works...

What’s an Eager Beagle Box? – It’s an Extra Box Sent Out Today!

Your subscription payment will be taken on the 7th of every month (with boxes shipped on the 14th), so depending on when in the month you subscribe, it may be some time before you get your first box. 

e.g. If ordering on the 8th (just after the cut off date) you won’t actually be charged until the 7th of the following month, and your first box won’t be shipped until the 14th , meaning roughly a five week wait!

Too long?!? – Order a special ‘Eager Beagle’ box that will be sent out today to tide you over until your first official month’s box is shipped.

How To Order

Select ‘Subscription + Eager Beagle Box’.

You will be charged for your Eager Beagle Box now, and then your first subscription payment will be taken on the 7th.