Shipping and Returns
Shipping Policy
We want your dog to get their Woofbox as quickly as possible! Here’s everything you need to know about our shipping and returns policy, and how we deliver:
Shipping Times
Once your order is placed, we typically process and ship it within 1-2 business days. Delivery times depend on your location, but most orders arrive within 2-3 days after shipping.
Shipping Costs
We offer free shipping on all subscription boxes, so your pup’s regular surprises arrive without any extra cost! For one-time gift boxes, we charge a flat rate, and at checkout, you can choose between two shipping options:
- Royal Mail 48: £4.79 for standard delivery
- Royal Mail Tracked 24: £8.49 for faster delivery with tracking
Where We Ship
Currently, we ship to the UK only. We are able to take orders from outside of these areas, however shipping addresses must be within the UK.
Order Tracking
We currently only have customer tracking available on the Royal Mail Tracked 24 service. Once your order is on its way, you’ll receive a shipping confirmation email and text message with a tracking number so you can keep an eye on your dog’s goodies as they make their journey to you.
Lost or Delayed Packages
If your order hasn’t arrived within the expected time frame, don’t worry! Reach out to us at woof@woof-box.co.uk, and we’ll do our best to find out what’s happened to it.
Returns Policy
At Woofbox, we love making dogs happy with our gift boxes filled with toys and treats! Because of the nature of our products, we do not accept returns once an order has been shipped. Here’s why:
No Returns Policy
Because we curate each Woofbox specifically for your order, we’re unable to accept returns or exchanges once it’s been shipped. We believe every dog deserves their own special surprise, and since each box is carefully prepared just for them, once it’s shipped, it’s all yours (and your pup’s) to enjoy!
Damaged or Defective Items
In the unlikely event that something arrives damaged or defective, don’t worry—we’ve got your back! Just email us at woof@woof-box.co.uk within 7 days of receiving your order, and we’ll do everything we can to rectify the issue. We want every dog to have the best experience possible.
Questions? We’re Here to Help!
We’re always happy to assist with any questions or concerns you might have, even if we can’t accept returns. Reach out to us at woof@woof-box.co.uk if there’s anything we can do to make your experience more pawsome!
Thank you for understanding and for supporting our small business. We hope your dog enjoys their box as much as we enjoyed putting it together.
We hope you’ve enjoyed reading our shipping and returns policy! Back to Home.
