Terms and Conditions

Subscription Terms and Conditions

These terms and conditions outline the rules and regulations for the use of our subscription service. By accessing this website and subscribing to our service, you accept these terms and conditions. Please do not continue to use Woofbox, or contact us first, if you do not agree to all of the terms and conditions stated below.

1. Subscription Plans

Woofbox offers the following subscription plans:

1. 12 Month Plan: Subscribers commit to a 12-month subscription period. This plan offers the highest savings per month and includes an extra toy in the first box. Additionally, subscribers receive a free Birthday upgrade in their dog’s birthday month.

2. 4 Month Plan: Subscribers commit to a 4-month subscription period. Enjoy savings per month compared to our month-to-month plan. This plan also includes an extra toy in the first box.

3. Month-to-Month Plan: Subscribers are billed on a monthly basis without any long-term commitment.

2. Billing and Payment

• Payment for subscription plans will be charged on the 7th day of each month and will automatically renew unless cancelled.
• Subscription fees are non-refundable once charged.
• Regardless of the chosen plan (12 Month Plan, 4 Month Plan, or Month-to-Month Plan), payment is taken monthly.
• If a subscriber cancels their subscription, payments will continue until the end of the current subscription period.
• Subscribers will continue to receive subscription boxes each month until the end of the current subscription period unless they specifically instruct otherwise.

3. Cancellation and Refunds

• To cancel a subscription, subscribers must email us at woof@woof-box.co.uk with the subject line ‘Cancel Subscription‘.
• Subscribers can cancel their subscription at any time, but refunds will not be provided for any remaining subscription period unless otherwise determined by Woofbox.
• If a subscriber cancels their subscription, payments will continue until the end of the current subscription period.
• Subscribers will continue to receive subscription boxes each month until the end of the current subscription period unless they specifically instruct otherwise.
• Under certain circumstances, refunds may be offered at the discretion of Woofbox. If you’d like to be considered for a refund, please provide a reason for cancellation in your email.

4. Shipping and Delivery

• Subscription boxes are shipped via Royal Mail 48 on the 14th day of every month, or the next working day if the 14th falls on a weekend or bank holiday.

5. Pausing/ Suspension of Your Subscription

• Subscriptions can be paused for limited periods, depending on the subscription plan, for the purpose of vacations and emergencies etc. 12 month plans can be paused twice during the period of the plan, and for a maximum of 2 months at a time. 4 month plans can be paused once per 4 month period, for a maximum of 1 month. Month-to-month subscribers can pause their subscription as often as they like, but only for a maximum of 1 month at a time. Any months that are paused will be added onto the period of the plan.
• To pause ANY subscription, subscribers must email us at woof@woof-box.co.uk with the subject line ‘Pause Subscription‘.

• If you have a specific need to pause for any other period length, or for more than the allowed times, please email us to discuss.

6. Price Changes

• Woofbox reserves the right to change the pricing of any subscription plan at any time, including during an active subscription period. Any such changes will be communicated to subscribers in advance via email and/or through our website. Continued use of the service after notification of a price change will constitute acceptance of the new subscription fees. If you do not agree to the revised pricing, you may cancel your subscription as outlined in Section 3. 

7. Modifications to Service

• Woofbox reserves the right to modify, suspend, or discontinue any aspect of the subscription service at any time.
• Subscribers will be notified of any significant changes to the service via email or through our website.

8. Customer Support

• For any inquiries or assistance regarding your subscription, please contact us by emailing woof@woof-box.co.uk.

9. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
• Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Agreement

• By subscribing to Woofbox, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

Giftbox Terms and Conditions

These terms and conditions outline the rules and regulations for the purchase and return of single product giftboxes purchased in the Woofshop section of the website.

By purchasing from our Woofshop section, you accept the terms and conditions on this page.

Please do not continue to use Woofbox, or contact us first, if you do not agree to all of the terms and conditions stated below.

1. Refunds

• We offer refunds for the price of the item only (excluding postage and packaging).
• Claims for refunds must be made within 14 days of receiving the item.
• All items must be returned in their original, ‘as sold’ condition, complete with labels.
• Treats included in the giftbox must be unopened.
• Items must be returned at the customer’s cost.
• To discuss a refund, please email us at woof@woof-box.co.uk.

2. Conditions

• We reserve the right to refuse refunds if the returned items do not meet the conditions stated above.
• Refunds will be processed once the returned items have been received and inspected.
• Refunds will be issued via the original payment method.

3. Shipping and Delivery

• Gift boxes and Eager Beagle boxes are shipped via Royal Mail or another trusted courier service.
• We aim to process all Gift Box and Eager Beagle box orders within 48 hours.
• Delivery times may vary depending on the customer’s location and any unforeseen circumstances.

4. Modifications to Service

• Woofbox reserves the right to modify, suspend, or discontinue any aspect of the Giftbox service at any time.

5. Customer Support

• For any inquiries or assistance regarding your Giftbox purchase or refund, please contact us by emailing woof@woof-box.co.uk.

6. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
• Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

7. Agreement

• By purchasing from our Giftbox section, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

Responsibility of Pet Owners

At Woofbox, we carefully select and check the toys and treats included in our boxes before shipping. However, it remains the sole responsibility of the pet owner to ensure that all items are suitable for their dog before use.

By using our products, you agree to:

• Assess Suitability: Before giving any toy or treat to your dog, check that it is appropriate for their size, breed, chewing strength, and dietary needs.
• Inspect for Defects: Examine all toys for any defects, damage, or weak points before allowing your dog to play with them. If a toy becomes damaged during use, it should be removed immediately to prevent choking or injury.
• Monitor Usage: Always supervise your dog while they are playing with toys or consuming treats. Remove any item that becomes unsafe due to wear and tear.
• Check Expiry Dates: Ensure all treats are within their Best Before or Use By date and stored correctly as per packaging instructions.

Woofbox takes great care in selecting and packing our products, but we do not accept liability for any issues arising from the use of the items provided. The safety and well-being of your pet are the owner’s responsibility at all times.

If you have any concerns about a product received, please contact us, and we will do our best to assist.

“If you have any questions or concerns about the terms and conditions on this page, please contact us before purchasing or subscribing.”